Term and Conditions

General terms and conditions regulate the relationship between the Customer and HOOKPOOK for any purchase from the website http://hookpook-pl.shoplo.com. The Customer is requested to read carefully the general terms and conditions before placing an Order. A copy of the following Terms and Conditions will be sent by HOOKPOOK to the Customer upon request.

  1. OWNERSHIP

    • HOOKPOOK Sp. z o.o.
    • ul. Rusznikarska 1
    • 04-339 Warszawa
    • www.hookpook.com
    • info@hookpook.com

    • NIP 1132918511
    • KRS 0000637916
    • REGON 365444910

  2. PRODUCT
  3. HOOKPOOK offers its own unique design products for children. Each product shown by HOOKPOOK is described in detail and photographed. HOOKPOOK reserves the right to show all the products as exact as possible but we cannot guarantee that the products seen on screen are the same as in reality. Please note that we reserve the right to alter minor details of the products featured on this site and in other informational materials we provide in the interest of maintaining product quality and design integrity. Accordingly, products shipped to you may differ slightly from those depicted on this site. The buyer is responsible for the correct assembly of the supplied products following instructions shipped within the packaging.

    All the Products available on the www.hookpook.com website are subject to the availability at the time of the order. The Customer will be informed if the Product requested is not available. HOOKPOOK retains ownership of the product until the products have been fully paid by the Customer.

  4. PRICES
  5. All prices on www.hookpook.com website are in Euros (EUR) or Polish Zloty (PLN). The prices of the products do not include shipping costs, which will be calculated in the moment of the purchase in case domestic delivery and may be calculated separetly and Customer shall be informed in case of destination in EU and overseas. Total costs will be indicated in the confirmation of the order. All product prices include 23% VAT. The Customer is responsible for any applicable taxes and custom fees according to country’s policy.

  6. ORDER
  7. The details and the price of the Product are detailed in the product’s description. The Customer shall choose the Product by pushing the “add to cart” button and after having reviewed and accepted the shipping expenses and the Terms and Conditions, he/she shall choose the manner in which he/she wishes to pay and proceed the Order.

    The order submitted by the Customer shall be binding for HOOKPOOK only if the entire purchase procedure has been duly and correctly completed without any error. HOOKPOOK will send the Customer an e-mail confirming the receipt of the order placed. The Customer shall verify the content of the e-mail and shall notify HOOKPOOK of any error or other mistake.

  8. PAYMENT
  9. The price is payable upon placement of the order. The customer undertakes to pay the total price of the products and shipping costs as stipulated on the Site and also to pay for the customs duties, the VAT or any other taxes due to the import of products in the country of delivery.

    The Customer shall pay for his order by Credit Card, Płatności Shoplo or bank transfer. HOOKPOOK reserves its right to claim the return of the ordered products in case of non-payment. Under those circumstances, and upon HOOKPOOK request, the customer shall return any product for which the payment has not occurred. The customer shall pay for any costs in connection therewith. If you have any problems paying for your order using our secure payment system, please contact us at: info@hookpook.com.

  10. SHIPPING AND DELIVERY
  11. Products are delivered to the address indicated by the customer in the order form. Please fill in carefully your address to avoid delivering problems.

    HOOKPOOK ships using a fixed price, which depends on the weight, the volume and the destination. Shipping quotes are done on a per order basis and dependent on destination. If you are interested in placing an order that requires shipping internationally please contact us at info@hookpook.com. Shipping costs are in any case indicated to the client before he/she confirms the order.

    Once payment has cleared, we will dispatch your order. Most often our products are in stock and available for immediate delivery. We generally ship orders within 3 business days, unless otherwise indicated. Once your order has shipped, you will receive an email notification with tracking information.

    Delivery times should take between 3-7 working days for Europe and up to 7-10 working days elsewhere, depending on the destination.

    If the product ordered is not available or is out of stock, HOOKPOOK undertakes to inform the customer as soon as possible and to indicate when the product will be available. The customer may, at its option, wait for the availability of the product or obtain a refund.

    Delivery shall be deemed to have been made when the products are delivered to the carrier. The delivery note given by the carrier, dated and signed by the customer upon delivery will constitute evidence with regard to transport and delivery. In the event of undelivered products due to Customer absence or wrong address, the products will be returned to HOOKPOOK which reserves its right to refund to the Customer the price of the products, the postage costs remaining payable by the Customer.

  12. SHIPPING DAMAGES
  13. Even though items are packaged properly, transit-related damage can occur. All HOOKPOOK shipments are insured against loss or damage. When an order arrives, please inspect it carefully. If you notice any damage to the boxes please notify us immediately (within 24 hours) at info@hookpook.com for further instructions. Claims will require original packaging and following digital photos:

    • A picture of the complete outside of the box, clearly showing the parcel label
    • A picture of the opened box, clearly showing the content and the interior packing
    • A picture of the complete size of the article
    • A detailed picture (close-up) of the actual damage of the article.

    We will do everything we can to assist you with your claim.

  14. WARRANTY & RETURN
  15. Free of charge, 2-year (legal guarantee) for all goods applies. In the event of a product fault that is covered under the terms of the warranty, we shall repair the products, supply a replacement or refund the purchase price at our discretion.

    HOOKPOOK offers high quality products. We take great care in making each piece. All pieces are inspected at the factory to make sure they are perfect before shipping to our customers. If a shipment arrives with the appearance of shipping damage or a manufacturing defect, please notify us immediately (within 24 hours) at info@hookpook.com and we will do our best to resolve whatever issue there is as quickly as possible.

    If the Customer is not satisfied with the product he/she can return it within fourteen (14) days of delivery receipt. The Client must inform HOOKPOOK by e-mail about the return. Customer after consultation with us can send the Order back on the given address. HOOKPOOK reserves the right to refuse a returned product if the customer has not contacted us beforehand. Any goods returned must be returned in its original packaging, in the condition in which Costumer received them, shall neither have been used, nor have suffered any damage. HOOKPOOK is unable to accept returns or offer an exchange or a refund for items that are not returned in exactly the same condition that they were purchased.

    HOOKPOOK shall refund the Customer of the purchase price of the product(s) within thirty (30) days from the return product(s) is received. The delivery costs are not refundable. HOOKPOOK will not be held responsible for the refund or the compensation of Products that have been lost, stolen or damaged.

  16. PERSONAL INFORMATION
  17. HOOKPOOK collect minimum amount of personal information in order to handle orders, deliver products and process payments and refunds. Contact details of the Customers are kept only in the HOOKPOOK database. Customer will not receive any mailing or other forms of news and advertising.

  18. LAW AND JURISDICTION
  19. These terms and conditions shall be governed by and construed in accordance with polish law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Polish courts.